We booked with Fixter to have our car collected, MOT’ed and returned to us. The technician called us on the morning to advise when they would collect, then they called us with the outcome of the MOT and they returned it back to us, all in one day! It was a fantastic service and I’ll be using it again if I need any future work completing for my car! Thank you so much
Neal Coombes, Ilkeston
very good service
very good service
Manoj PILLAI, Poole
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
the car was picked up when said and…
the car was picked up when said and delivered as stated so i didnt loose any time in work. The gentleman delivering the car was polite and pleasant. Everything I expected.
rosita taylor, Cardiff
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Excellent service from the time my car…
Excellent service from the time my car was collected, keeping me informed of any issues and returning my car. Honest and reliable and no nasty surprises with regards to charges. I would recommend and would use again
Susan Clarke Allen , Ilford
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Great convenience and brilliant service
Great convenience and brilliant service
Derek Quaye, London
Good , quick and easy booking online, good communication from Fixter kept me in the loop and updates with finding a garage to carry out the work needed done on the car. Good fair prices over all.
Quick, convenient and easy access online, As a single older woman. I felt very reassured with the whole process and would recommend to other woman. Staff are helpful and friendly and very supportive with any queries I had. Very fair quotes and pricing. Very happy overall.
Rachel Edwards, Bournemouth
Really great service! :)
We booked with Fixter to have our car collected, MOT’ed and returned to us. The technician called us on the morning to advise when they would collect, then they called us with the outcome of the MOT and they returned it back to us, all in one day! It was a fantastic service and I’ll be using it again if I need any future work completing for my car! Thank you so much
Neal Coombes, Ilkeston
very good service
very good service
Manoj PILLAI, Poole
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
the car was picked up when said and…
the car was picked up when said and delivered as stated so i didnt loose any time in work. The gentleman delivering the car was polite and pleasant. Everything I expected.
rosita taylor, Cardiff
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Excellent service from the time my car…
Excellent service from the time my car was collected, keeping me informed of any issues and returning my car. Honest and reliable and no nasty surprises with regards to charges. I would recommend and would use again
Susan Clarke Allen , Ilford
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Great convenience and brilliant service
Great convenience and brilliant service
Derek Quaye, London
Good , quick and easy booking online, good communication from Fixter kept me in the loop and updates with finding a garage to carry out the work needed done on the car. Good fair prices over all.
Quick, convenient and easy access online, As a single older woman. I felt very reassured with the whole process and would recommend to other woman. Staff are helpful and friendly and very supportive with any queries I had. Very fair quotes and pricing. Very happy overall.
Rachel Edwards, Bournemouth
Really great service! :)
We booked with Fixter to have our car collected, MOT’ed and returned to us. The technician called us on the morning to advise when they would collect, then they called us with the outcome of the MOT and they returned it back to us, all in one day! It was a fantastic service and I’ll be using it again if I need any future work completing for my car! Thank you so much
Neal Coombes, Ilkeston
very good service
very good service
Manoj PILLAI, Poole
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
the car was picked up when said and…
the car was picked up when said and delivered as stated so i didnt loose any time in work. The gentleman delivering the car was polite and pleasant. Everything I expected.
rosita taylor, Cardiff
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