How Fixter works

All of our drivers are fully insured and your vehicle is always protected.

We put our drivers through rigorous vetting and training before they are able to drive your vehicle. All of our drivers must have at least 3 years of driving experience, hold a clean driver's licence, be over the age of 21, capable of driving both manual and automatic vehicles and pass a criminal background check.

Your vehicle will be assigned to a driver who is responsible for collecting it from your home, delivering it to the garage and returning your vehicle once all work is completed.

Sometimes we might coordinate with a garage for them to send their own driver to collect your vehicle. In this instance, you are protected as you would be if it was a Fixter driver. 

One of our in-house mechanics will factor in the make and model of your car, as well as the work that needs doing. They will then allocate your booking to the most appropriate Fixter garage in your area, and we’ll email you to confirm.

Here’s why only 1 in 20 garages pass our selection criteria:

• We only choose garages registered as a Limited Company, with a minimum of 3 years of trading.

• We assess each garage's various established affiliations (e.g. Bosch / Unipart / Garage).

• We perform an online audit: Fixter only selects garages with at least a 4 star customer rating.

• We make sure to visit each garage in person. Our in-house mechanics evaluate the quality of equipment, staff qualifications, capacity, and technical capabilities of selected servicing centres. Fixter only works with garages which strictly use manufacturer-equivalent parts.

• After all requirements are fulfilled, we negotiate preferential terms with each selected (including parts, labour, oil, and MOT test rates), so we can pass it along to our customers.

All parts used in repairs and services carried out by Fixter are either manufacturer parts or equivalent. This guarantees that only the best quality parts are used in your vehicle. We offer a 12-month warranty, meaning that should anything should go wrong with the parts or labour we’ll take care of it, free of charge. 

We take your card details when you book online, but nothing is charged to your card until all the work has been approved by our in-house experts, and satisfactorily completed.

No extra work will be carried out without your consent. If additional work is required, one of our in-house experts will call you to walk through any diagnostic reports, recommendations or additional quotes from the mechanic working on your car. We check every quote to make sure the work is required and has been fairly priced.

Note: If you need to update your payment details to pay for your booking, the team will send you a secure link to add the new card details.

If your car fails its MOT at one of our garages, but you believe that your car should have passed, you'll have the option to take your car to another garage to do a new MOT test. If your vehicle passes the MOT at another garage, we’ll refund you for the original MOT test that you carried out with us. Collection and delivery fees are non-refundable.

All Fixter bookings are covered by a 12-month warranty on parts and labour.

If there’s a problem (with either parts or labour) up to 12 months after your booking date, we’ll sort it out for you, completely free of charge.

Just email support@fixter.co.uk or call our team on 0330 808 9527 and we’ll take care of it.

Note: this doesn't apply to an air con regas as leaks can occur at any time.

We understand that things change.

If you need to cancel or change your booking, please let us know asap. Our agents spend time finding you a top-rated garage, which is then booked to take care of your vehicle. In many cases, parts are ordered in advance. As a result, we operate a 72-hour cancellation policy. If you have a confirmed booking with us and need to cancel within 72 hours of the appointment, a cancellation fee of £20 may be applied.

We want to avoid that so our agents will work with you to try and find a new appointment instead. To discuss changing or cancelling a booking, please email or phone on 0330 808 9527.

Our team works Monday to Friday from 8:30 am to 5:30 pm.