Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Good Service, reasonably priced
The garage carried out a full service along with an Mot..car was collected on time as agreed, driver was courteous and friendly. Would use again.
Carl McBean, Alton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
Fixter did what they said they would do…
Fixter did what they said they would do on time and to budget and as a result I was very happy with the service provided.
Mike Emery, London
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Fixter were helpful
Fixter were helpful, though there were delays caused by Christmas/New Year. The problem with my vehicle was complicated and took time to resolve. Apart from during the holidays I was kept well informed. I would recommend the service.
Jane Sivad, Leeds
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Good Service, reasonably priced
The garage carried out a full service along with an Mot..car was collected on time as agreed, driver was courteous and friendly. Would use again.
Carl McBean, Alton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
Fixter did what they said they would do…
Fixter did what they said they would do on time and to budget and as a result I was very happy with the service provided.
Mike Emery, London
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
Efficient & Reliable Service
The car was picked and delivered on time.
All the work was completed as planned.
Additional work was notified to me by email and a text for me to approve.
The communication was very reliable and transparent with all the costs and dependencies explained well.
Jithesh Nair, Birmingham
Fixter were helpful
Fixter were helpful, though there were delays caused by Christmas/New Year. The problem with my vehicle was complicated and took time to resolve. Apart from during the holidays I was kept well informed. I would recommend the service.
Jane Sivad, Leeds
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Good Service, reasonably priced
The garage carried out a full service along with an Mot..car was collected on time as agreed, driver was courteous and friendly. Would use again.
Carl McBean, Alton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
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