Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Service is good, well done
Service is good,
Dinu Stavila , Wembley
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
Great service
Great service, would definitely recommend these guys.
Car was a little late for delivery though.
Garret Conway, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
very good service
very good service
Manoj PILLAI, Poole
Helping hand
Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Service is good, well done
Service is good,
Dinu Stavila , Wembley
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
Great service
Great service, would definitely recommend these guys.
Car was a little late for delivery though.
Garret Conway, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
The ease of booking is great
The ease of booking is great. Communication before collection was spot-on. For me, I was expecting a call as to when the driver was returning my vehicle, especially after an email to say car was done and they were awaiting a driver. I had no call and the driver arrived at a most inconvenient time.
Maureen Atkins, Wokingham
very good service
very good service
Manoj PILLAI, Poole
Helping hand
Filter made fixing my car easy and convenient,cause I got time to attend my other appointments. Picked the car from home and brought it back.
Gloria Francis, Manchester
Convenient and quite straightforward.
Convenient and quite straightforward.
Saqib Rizwan, London
Service is good, well done
Service is good,
Dinu Stavila , Wembley
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
