Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
Good , quick and easy booking online, good communication from Fixter kept me in the loop and updates with finding a garage to carry out the work needed done on the car. Good fair prices over all.
Quick, convenient and easy access online, As a single older woman. I felt very reassured with the whole process and would recommend to other woman. Staff are helpful and friendly and very supportive with any queries I had. Very fair quotes and pricing. Very happy overall.
Rachel Edwards, Bournemouth
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
Really efficient and good value service…
Really efficient and good value service that I would definitely use again. The only reason I'm not giving 5* is because they have changed all my radio presets!
Victoria Elliston, London
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
Good , quick and easy booking online, good communication from Fixter kept me in the loop and updates with finding a garage to carry out the work needed done on the car. Good fair prices over all.
Quick, convenient and easy access online, As a single older woman. I felt very reassured with the whole process and would recommend to other woman. Staff are helpful and friendly and very supportive with any queries I had. Very fair quotes and pricing. Very happy overall.
Rachel Edwards, Bournemouth
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
It was all very seamless and well…
It was all very seamless and well organized. Selected garage A&J Vehicle Services Ltd were excellent
Adrian French, SOUTHAMPTON
Really efficient and good value service…
Really efficient and good value service that I would definitely use again. The only reason I'm not giving 5* is because they have changed all my radio presets!
Victoria Elliston, London
Excellent service as always
Excellent service as always, kept fully informed of all issues and how much the work was going to cost.
Vehicle collected and returned within the timescale quoted and if any delays you receive a call letting you know new collection/delivery time.
Ian Bemrose, Glasgow
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Good customer service
Good customer service, very reliable. Well done.
Jean-Claude Tolbize, High Wycombe
Sticking to it
Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.
Jeff Wenham, Warrington
I really enjoyed using Fixter
I really enjoyed using Fixter. I’d never heard of them until I realised I needed to book an MOT last minute. Easy booking system. Kept me updated with emails and texts thought out the day and when I needed further work doing it was just a click of a button to agree. The only reason I give 4 stars is because my car was 40 mins late back and I wasn’t able to get hold of anyone to find out what was happening. Other than that I will definitely use them again and would recommend them.
Laura Maude, Leeds
Good , quick and easy booking online, good communication from Fixter kept me in the loop and updates with finding a garage to carry out the work needed done on the car. Good fair prices over all.
Quick, convenient and easy access online, As a single older woman. I felt very reassured with the whole process and would recommend to other woman. Staff are helpful and friendly and very supportive with any queries I had. Very fair quotes and pricing. Very happy overall.
Rachel Edwards, Bournemouth
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Dislike of garages
I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.
Julie Marsh, Shipley
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