Jaguar XJ6 lower ball joint replacement

Convenience, convenience, convenience. Good service. Good communication.

Needed to book an MOT at very short notice. Came across Fixter for the first time and really appreciated the pick up service offered for the car. While the friendly mechanic from the garage picked it up, that was the end of the good news as my wheezy old wheels predictably failed the MOT. Cue the wallet heartburn as the myriad problems get an associated climbing list of repairs and diagnostics needed. However Fixter were very prompt in keeping me updated at every stage of this process by text, email and phone, not proceeding with any work without my go ahead. Their customer care personnel were very responsive over phone, with next to no waiting times and very promptly picking up my case with little prompting on my part. Though it took 2 days longer than I expected, when the car was duly returned to me, I have to admit I was left ruing why I didn't get these changes done earlier as it feels like a totally different car - for the better! Overall a very satisfactory first time using the platform. They were communicative, chose a reliable garage that have done an evidently good job, and it seems at a cursory glance offered a competitive price for all the various works done.

the only issue I have to mention is that the original quote price was changed (almost doubled from 450 to £850) and the original scheduled data had to be moved - I was notified about it and asked if I want to proceed so I can't really complain - but agreeing to the date and price from the beginning without any changes would've made for just smoother experience. Everything else went as well as it could have.

Excellent service. Car collected and returned promptly having completed the MOT.

Really convenient, car is picked up at home and handed back with not much fuss

Late picking up was told they tried to call me but there were no missed calls from the number they eventually called me from, no missed calls at all in fact!, Very pleased with service in the end, can’t fault the work done and car returned safe and sound.

Was very happy with collect and drop service especially with a busy work life you don’t need to worry about your car whilst in service or MOT check. Will recommend and will use for my next service.