Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Quick
Quick. Reliable and cheap
Rikesh Patel, Orpington
Fast Service
Fast Service
Anne Fraser, London
Excellent service
Excellent service
Debbie Hezlewood, Doncaster
Safe a time.
Safe a time.
Ivan Milenkov, london
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Great communication
Great communication
Buki Gagar, Milton Keynes
Great convenience at a cheaper price!
It was very convenient to have my car serviced with Fixter. I was initially worried that my car would be sent to some cheap garage. However, it was a pleasant surprise when I found out that they sent it to a highly-rated garage. I even received regular updates from them. I am definitely using them again. Thanks Fixter!
Rahul Gavande, Milton Keynes
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Quick
Quick. Reliable and cheap
Rikesh Patel, Orpington
Fast Service
Fast Service
Anne Fraser, London
Excellent service
Excellent service
Debbie Hezlewood, Doncaster
Safe a time.
Safe a time.
Ivan Milenkov, london
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Great communication
Great communication
Buki Gagar, Milton Keynes
Great convenience at a cheaper price!
It was very convenient to have my car serviced with Fixter. I was initially worried that my car would be sent to some cheap garage. However, it was a pleasant surprise when I found out that they sent it to a highly-rated garage. I even received regular updates from them. I am definitely using them again. Thanks Fixter!
Rahul Gavande, Milton Keynes
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Quick
Quick. Reliable and cheap
Rikesh Patel, Orpington
Fast Service
Fast Service
Anne Fraser, London
Excellent service
Excellent service
Debbie Hezlewood, Doncaster
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