Kia Stonic car service

Reducing this to four stars, based on the fact that I have just tried to look at a replacement battery for another car in our household, which is currently SORN - We need a battery to make it roadworthy, and the Fixter system won't entertain it, which is an area for improvement for me. Everything else is true and correct, though this is a bit disappointing and we'll now have to look elsewhere. Everything a service based company should be. From start to finish the process was simple, efficient and most importantly, excellent value for money. So many businesses in the UK could learn a thing or two from this organisation. I will go to Fixter first in future and hope that their model continues to remain as just as it is.

It was convenient

The website was easy, quick. Thought it would be too expensive but we managed it. I had to call their customer service to change a date and they were helpful, polite, knowledgeable. The money is not taken until the job is done. The couriers picking up and dropping off the car were great, polite, professional - there is an option to tip when you book the job, not compulsory but we tipped £5 as the garage was about 30 minutes away for them to drive over to us. Extremely convenient service, we will definitely use Fixter again.

Easy to book, car gets picked up, get on with your day, car gets delivered home once complete, competitive pricing - what more can you ask for?

On time picking car up. Polite and helpful. Kept me up to dated on how the service was progressing.

Good idea needs to improve in execution.

Great job, great organisation which takes the car to the Garage and bring it back resolved.

Reducing this to four stars, based on the fact that I have just tried to look at a replacement battery for another car in our household, which is currently SORN - We need a battery to make it roadworthy, and the Fixter system won't entertain it, which is an area for improvement for me. Everything else is true and correct, though this is a bit disappointing and we'll now have to look elsewhere. Everything a service based company should be. From start to finish the process was simple, efficient and most importantly, excellent value for money. So many businesses in the UK could learn a thing or two from this organisation. I will go to Fixter first in future and hope that their model continues to remain as just as it is.

It was convenient

The website was easy, quick. Thought it would be too expensive but we managed it. I had to call their customer service to change a date and they were helpful, polite, knowledgeable. The money is not taken until the job is done. The couriers picking up and dropping off the car were great, polite, professional - there is an option to tip when you book the job, not compulsory but we tipped £5 as the garage was about 30 minutes away for them to drive over to us. Extremely convenient service, we will definitely use Fixter again.

The whole concept is revolutionary and it does the job - your car gets taken away and is fixed without the delays and overcharging of a regular garage service

Effective and efficient. Well informed during the process of the different steps which gave reassurance about the whole process