Skoda Octavia brake pads replacement

Needed to book an MOT at very short notice. Came across Fixter for the first time and really appreciated the pick up service offered for the car. While the friendly mechanic from the garage picked it up, that was the end of the good news as my wheezy old wheels predictably failed the MOT. Cue the wallet heartburn as the myriad problems get an associated climbing list of repairs and diagnostics needed. However Fixter were very prompt in keeping me updated at every stage of this process by text, email and phone, not proceeding with any work without my go ahead. Their customer care personnel were very responsive over phone, with next to no waiting times and very promptly picking up my case with little prompting on my part. Though it took 2 days longer than I expected, when the car was duly returned to me, I have to admit I was left ruing why I didn't get these changes done earlier as it feels like a totally different car - for the better! Overall a very satisfactory first time using the platform. They were communicative, chose a reliable garage that have done an evidently good job, and it seems at a cursory glance offered a competitive price for all the various works done.

Easy to use and great communication and service provided. Followed instructions and kept me informed throughout - have already recommended. Great quality items used in the repair as well

Really convenient, car is picked up at home and handed back with not much fuss

Everything was done very efficiently and courteously.

smooth, quick and professional

The collecting driver broke down so the car wasn’t taken until much later but they still got it back on time and all done well.

Garage was good price saved £300! Communication from fixture could be improved. But happy with final outcome as wanted genuine Audi parts which I paid more for. Still saved £300