As I`m not able to drive at the moment, pick up and delivery were escential.
Cornelius OGormley, Bournemouth
Good value and fairly straightforward
Communications from the garage were polite and straightforward. I’d originally requested the pickup from 9.30 to 11, but when the garage phoned to confirm, they initially wanted it at 8.30. However, we negotiated after 9pm, but he turned up a bit after 9.30 anyway. They sent a text message to say my car had failed due to needing a front spring replaced – if I want them to go ahead with their quote, click here. I did and paid on line, something I am normally very cagey about doing.
With some other garages for an MOT / Service, you get a visual or video of the problem, but nothing on this occasion. How do I know the part really needed replacing? I have to take their word.
The main attraction of Fixter was the pickup and return service and a good price. I was supposed to be informed as to which garage would be carrying out the work, but the update of the booking confirmation didn’t include that. The implication was that someone from Fixter would be doing the driving for the pickup and return, but it was someone from the garage. So will I use them next year? I’m not sure.
Brian Jones, Reading
Mot service
Had a mot which uncovered some problems. These were promptly fixed
Syd Wilkinson, London
Brilliant service
Brilliant service, was a bit sceptical at first giving my car to someone. But I was kept up to date and my car was brought back early.
Dawn Holmes, Leeds
Very professional
Very professional, very responsive.
Lovely company and so convenient for me
Grant Pennington-Davies, London
Great service. Will use again
Great service. Easy. Clear communication. Will use again
Demi Bender, London
The pick up and delivery are amazing
The pick up and delivery are amazing
Rogerio Ferreira, London
Generally very positive: I was slightly annoyed that they let me…
I was slightly annoyed that they let me book an appointment for 2 days time, then immediately cancelled and offered a booking in 3 weeks. However, this was over the Xmas period and better than other local garages. One the actually day I was really happy with their communication and customer service. I will definitely be using again and recommending. I loved the clear pricing structure
Rob Gower, Dunstable
A guy collected my car…
The guy collected my car around 10.30 (slightly later than expected but traffic was heavy). Was told it maybe closer to 7pm when it would return.(Despite being texted earlier in day saying it would before.) By 8pm there was no sign and no one to get in touch with!!
Panic started rising. Had I been had or something similar?
At 9pm the door bell went - expecting the worst, I was surprised to find the guy from earlier looking for somewhere to put car keys. Relief!!
Driver apologised over the lateness blaming too much work. At least the car had its service and passed its MOT.
So we're good to go.... 👍🏻
But next time a phone call would be appreciated be if you're going to be late!
Daryl Kelly, Upminster
Seamless experience
Seamless experience. Jim is the star of the show. He is such a pleasure to talk to and trustworthy. Carefully picked up and delivered the car. You receive texts to let you know what stage of the process u
Your car is in and the message you when the MOT is complete and delivery time. The only issue I had was that the pick up and delivery time was earlier than booked. Which could be an issue if you are out somewhere otherwise, Perfect
Lurene Cleghorn, London
Great service.
As I`m not able to drive at the moment, pick up and delivery were escential.
Cornelius OGormley, Bournemouth
Good value and fairly straightforward
Communications from the garage were polite and straightforward. I’d originally requested the pickup from 9.30 to 11, but when the garage phoned to confirm, they initially wanted it at 8.30. However, we negotiated after 9pm, but he turned up a bit after 9.30 anyway. They sent a text message to say my car had failed due to needing a front spring replaced – if I want them to go ahead with their quote, click here. I did and paid on line, something I am normally very cagey about doing.
With some other garages for an MOT / Service, you get a visual or video of the problem, but nothing on this occasion. How do I know the part really needed replacing? I have to take their word.
The main attraction of Fixter was the pickup and return service and a good price. I was supposed to be informed as to which garage would be carrying out the work, but the update of the booking confirmation didn’t include that. The implication was that someone from Fixter would be doing the driving for the pickup and return, but it was someone from the garage. So will I use them next year? I’m not sure.
Brian Jones, Reading
Mot service
Had a mot which uncovered some problems. These were promptly fixed
Syd Wilkinson, London
Brilliant service
Brilliant service, was a bit sceptical at first giving my car to someone. But I was kept up to date and my car was brought back early.
Dawn Holmes, Leeds
Very professional
Very professional, very responsive.
Lovely company and so convenient for me
Grant Pennington-Davies, London
Great service. Will use again
Great service. Easy. Clear communication. Will use again
Demi Bender, London
The pick up and delivery are amazing
The pick up and delivery are amazing
Rogerio Ferreira, London
Generally very positive: I was slightly annoyed that they let me…
I was slightly annoyed that they let me book an appointment for 2 days time, then immediately cancelled and offered a booking in 3 weeks. However, this was over the Xmas period and better than other local garages. One the actually day I was really happy with their communication and customer service. I will definitely be using again and recommending. I loved the clear pricing structure
Rob Gower, Dunstable
A guy collected my car…
The guy collected my car around 10.30 (slightly later than expected but traffic was heavy). Was told it maybe closer to 7pm when it would return.(Despite being texted earlier in day saying it would before.) By 8pm there was no sign and no one to get in touch with!!
Panic started rising. Had I been had or something similar?
At 9pm the door bell went - expecting the worst, I was surprised to find the guy from earlier looking for somewhere to put car keys. Relief!!
Driver apologised over the lateness blaming too much work. At least the car had its service and passed its MOT.
So we're good to go.... 👍🏻
But next time a phone call would be appreciated be if you're going to be late!
Daryl Kelly, Upminster
Seamless experience
Seamless experience. Jim is the star of the show. He is such a pleasure to talk to and trustworthy. Carefully picked up and delivered the car. You receive texts to let you know what stage of the process u
Your car is in and the message you when the MOT is complete and delivery time. The only issue I had was that the pick up and delivery time was earlier than booked. Which could be an issue if you are out somewhere otherwise, Perfect
Lurene Cleghorn, London
Great service.
As I`m not able to drive at the moment, pick up and delivery were escential.
Cornelius OGormley, Bournemouth
Good value and fairly straightforward
Communications from the garage were polite and straightforward. I’d originally requested the pickup from 9.30 to 11, but when the garage phoned to confirm, they initially wanted it at 8.30. However, we negotiated after 9pm, but he turned up a bit after 9.30 anyway. They sent a text message to say my car had failed due to needing a front spring replaced – if I want them to go ahead with their quote, click here. I did and paid on line, something I am normally very cagey about doing.
With some other garages for an MOT / Service, you get a visual or video of the problem, but nothing on this occasion. How do I know the part really needed replacing? I have to take their word.
The main attraction of Fixter was the pickup and return service and a good price. I was supposed to be informed as to which garage would be carrying out the work, but the update of the booking confirmation didn’t include that. The implication was that someone from Fixter would be doing the driving for the pickup and return, but it was someone from the garage. So will I use them next year? I’m not sure.
Brian Jones, Reading
Mot service
Had a mot which uncovered some problems. These were promptly fixed
Syd Wilkinson, London
Brilliant service
Brilliant service, was a bit sceptical at first giving my car to someone. But I was kept up to date and my car was brought back early.
Dawn Holmes, Leeds
Very professional
Very professional, very responsive.
Lovely company and so convenient for me
Grant Pennington-Davies, London
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