My vehicle was picked up and dropped off, good service, although the dedicated garage was further than I expected.
Devina Patel, Beckenham
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Great company, good service
Reliable. Reasonable price.
Janet Tutill, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Excellent customer service I had a…
Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.
Julie Fitzpatrick , Oldham
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
Service is good, well done
Service is good,
Dinu Stavila , Wembley
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
very good service
very good service
Manoj PILLAI, Poole
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Car MOT
My vehicle was picked up and dropped off, good service, although the dedicated garage was further than I expected.
Devina Patel, Beckenham
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Great company, good service
Reliable. Reasonable price.
Janet Tutill, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Excellent customer service I had a…
Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.
Julie Fitzpatrick , Oldham
Very good friendly service
Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.
Simon Davies, High Wycombe
Service is good, well done
Service is good,
Dinu Stavila , Wembley
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
very good service
very good service
Manoj PILLAI, Poole
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Car MOT
My vehicle was picked up and dropped off, good service, although the dedicated garage was further than I expected.
Devina Patel, Beckenham
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Great company, good service
Reliable. Reasonable price.
Janet Tutill, London
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Excellent customer service I had a…
Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.
