Daewoo Lanos air filter replacement

Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work. I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.

Good customer service, very reliable. Well done.

They did a terrific job

Very good friendly service. Good communication and reliable. Spoke through everything before agreeing to any additional work. The only issue I have is that the car is not cleaned as part of the service. When I used other services or garages they always return the car looking nice and shiny. Lost a star for that.

very good service

Convenient and quite straightforward.

kept fully informed from car being uplifted to being brought back . pleasant professional staff . Have used this service for several years and would not go passed them . service second to none. very sayisfied .

Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work. I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.

Good customer service, very reliable. Well done.

They did a terrific job

Well I think that it felt like the staff was on my side when it came to sticky situations with the contractor.

I dislike dealing with garages. Fixter solved that problem as they do everything for you. Car picked up and dropped off. Paul kept me informed all the way through. Excellent work.