Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Everything went very smoothly
Everything went very smoothly, great service!
My car was picked up on time, no fuss, and retuned at the expected time!
Great easy service, I will definitely use it again is needed!
Price was great too!
Noemi Mancuso, Bournemouth
Great job well done
Great job well done
Steven Webb, London
I am satisfied with their services
I am satisfied with their services, I booked delivery for Mot and full service. Everything went well. I will use their services again. I recommend the company. Thank you
Gyongyi Safran, Welwyn Garden City
Appointment was easy to schedule
Appointment was easy to schedule! The car was picked up as agreed and I am happy with the whole experience!
Giselle Ribeiro da Silva, Windsor
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Everything went very smoothly
Everything went very smoothly, great service!
My car was picked up on time, no fuss, and retuned at the expected time!
Great easy service, I will definitely use it again is needed!
Price was great too!
Noemi Mancuso, Bournemouth
Great job well done
Great job well done
Steven Webb, London
I am satisfied with their services
I am satisfied with their services, I booked delivery for Mot and full service. Everything went well. I will use their services again. I recommend the company. Thank you
Gyongyi Safran, Welwyn Garden City
Appointment was easy to schedule
Appointment was easy to schedule! The car was picked up as agreed and I am happy with the whole experience!
Giselle Ribeiro da Silva, Windsor
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
super convenient
super convenient! Seems like fair prices too
John Farinas, London
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
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