Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Garage very friendly and did the Mot…
Garage very friendly and did the Mot and repairs efficiently..
John Maycraft, Bolton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
I booked online which was a really…
I booked online which was a really simple process. They changed my quote from £136 to £250, which is fair enough because I did think the price was an absolute bargain. A guy came and collected my car and dropped it back off. He was very polite and efficient. Brilliant service, could've been a little cheaper.
Chloe Calderbank, Huddersfield
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
Great service
Great services from start to finish
Joanne Frew, London
Easy and Efficient
Easy to organise, pay and deal with them. Car ended up being picked up and dropped off at different times than they said, not a big deal but would be annoying if I'd needed the car.
Guy Sheppard, London
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
Great company, good service
Reliable. Reasonable price.
Janet Tutill, London
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Garage very friendly and did the Mot…
Garage very friendly and did the Mot and repairs efficiently..
John Maycraft, Bolton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
I booked online which was a really…
I booked online which was a really simple process. They changed my quote from £136 to £250, which is fair enough because I did think the price was an absolute bargain. A guy came and collected my car and dropped it back off. He was very polite and efficient. Brilliant service, could've been a little cheaper.
Chloe Calderbank, Huddersfield
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
Great service
Great services from start to finish
Joanne Frew, London
Easy and Efficient
Easy to organise, pay and deal with them. Car ended up being picked up and dropped off at different times than they said, not a big deal but would be annoying if I'd needed the car.
Guy Sheppard, London
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
Great company, good service
Reliable. Reasonable price.
Janet Tutill, London
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Very very satisfied .this service is…
Very very satisfied .this service is very good special for learner driver👌
Marjan Bashiri, Edinburgh
Garage very friendly and did the Mot…
Garage very friendly and did the Mot and repairs efficiently..
John Maycraft, Bolton
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
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