Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Great service.
Great service.
Eric Fisher, Southampton
No hassle
No hassle. Car picked up and delivered as planned.
Georgiana Crocker-White, London
Great service
Great service. Car was collected on time. Communication about repairs and cost was excellent. I used Fixter because I was working and it would have been extremely difficult to drop off and pick up my car. I would definitely recommend to my friends.
Victoria Dee , High Wycombe
Safe a time.
Safe a time.
Ivan Milenkov, london
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Was good
All gone well
Amine Djadja, Glasgow
Happy chappy
Work was good price but goes back in on 4/01/24 for more work.
Malcolm Christie, Glasgow
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Great service.
Great service.
Eric Fisher, Southampton
No hassle
No hassle. Car picked up and delivered as planned.
Georgiana Crocker-White, London
Great service
Great service. Car was collected on time. Communication about repairs and cost was excellent. I used Fixter because I was working and it would have been extremely difficult to drop off and pick up my car. I would definitely recommend to my friends.
Victoria Dee , High Wycombe
Safe a time.
Safe a time.
Ivan Milenkov, london
Excellent and reliable
Excellent and reliable. Would highly recommend
June Freed, Benfleet
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Was good
All gone well
Amine Djadja, Glasgow
Happy chappy
Work was good price but goes back in on 4/01/24 for more work.
Malcolm Christie, Glasgow
Excellent service
Excellent service. Prompt pick up and return with great communication.
David Nicholas, Cardiff
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Great service.
Great service.
Eric Fisher, Southampton
No hassle
No hassle. Car picked up and delivered as planned.
Georgiana Crocker-White, London
Great service
Great service. Car was collected on time. Communication about repairs and cost was excellent. I used Fixter because I was working and it would have been extremely difficult to drop off and pick up my car. I would definitely recommend to my friends.
Victoria Dee , High Wycombe
Safe a time.
Safe a time.
Ivan Milenkov, london
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