Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Happy with the service
Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
Excellent customer service I had a…
Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.
Julie Fitzpatrick , Oldham
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
It is so much easier being at home and…
It is so much easier being at home and having the car collected and dropped off at my convenience. Prices were also competitive.
Neha Aggarwal, Purley
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Happy with the service
Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
First Class.
From initial online booking (cambelt,waterpump replacement) to car being picked-up and returned it was a great no fuss experience. Happy.
CHRISTOPHER TOOP, Colchester
Excellent customer service I had a…
Excellent customer service I had a problem with the garage that was allocated to me, but Megan sorted it and gave me a full explanation of the problem, after speaking to the garage in question. She has assured me they will put a note on my file, not to allocate this garage to me on my request. She followed up everything she said she would and contacted me when she said she would. Well done Megan, excellent customer service.
Julie Fitzpatrick , Oldham
Couldn't fault it
Couldn't fault it. My car was collected on time, delivered back on time as well. Good job!
john de lucovich, Manchester
It is so much easier being at home and…
It is so much easier being at home and having the car collected and dropped off at my convenience. Prices were also competitive.
Neha Aggarwal, Purley
Very easy to use and very responsive
Very easy to use and very responsive
Keith Wilson, Edinburgh
Great service
Great service, pick up on time and car delivered back early
NIcola Irwin-Morris, Milton Keynes
Excellent communication
Excellent communication. Collected when they said they would and returned as expected.
Wendy Grant, Wantage
very satisfied
They did a terrific job
MOHAN BALASUBRAMANIAN, Solihull
Initial lack of customer service put right
Since writing the review below and only rating Fixter at 2 stars, I have had a call back from an excellent customer services rep who had looked into my complaints, upheld them and addressed them. They have reimbursed me for the MOT and apologised for their lack of initial response. I hope this learning will improve the service for the future. Thank you to Stadia for her excellent work.
I booked with Fixter after reading positive reviews but unfortunately my experience was not so good. The car was dropped back before the agreed time, and, despite someone being at home, they just put the keys through the door, so I could not communicate with them. It was returned filthy after I had had l it washed the day before and was literally sparkling when picked up. There was no MOT certificate with it and so I called to ask for one. I was told that they weren't given out any more which is not true as my husband had one the week before. It takes 5 days to update online so I had no proof my car had an in date MOT during that time. The customer service personnel said they would get back to me with feedback from the garage but never did. I then followed up with an email and never had a reply. I feel ignored.
Tracey Hemmerdinger, Sheffield
Happy with the service
Happy with the service, will be coming back. Delivery & collection is a game changer thank you!
Alyia Dixon-Calliste, Colchester
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Our in-house mechanics answer the most common questions about lambda sensor replacement
