Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Everything went as clockwork
Everything went as clockwork, my Tiguan was picked up on time by a very polite man and was back 4 hours later after having had its first MOT and a full service. I asked for a garage stamp as it is a lease car and the leasing company requires this, it was provided with no fuss. I googled the garage that did the work and they had very good reviews, so I felt confident that the work was done to a reasonable standard. I've seen other negative reviews, which did make me nervous, but mine is a fairly new car, still under warranty, so I wouldn't have expected any issues.
Robert Kearney, Surbiton
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
I was unsure as it sounded to good to be true but in the end.....
I received a fantastic service. Exactly as they promised it. They picked up my car for free and re-delivered it after a few hours.
Everything was spot on and I was extremely happy with the process. I also got a voucher to use next time and I will definitely recommend this service to my friends
Nicola Carnelutti, London
Great service.
Great service.
Eric Fisher, Southampton
Seamless experience
Seamless experience. They got my car delivered and provided mot all in couple of hours. No additional costs.
Ivan Trbovic, London
Super Convenient!!
I was sceptical at the beginning because of some negative reviews however I trusted my gut. Fixter is super convenient!! i barely had to lift a finger. my only critic would be the garage collected the car a lot later then agreed. I had to take time off work for that and it wasn't communicated. other then that a perfect service 10/10 and will definitely be using again next year
Danny Little, Marlow
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Car picked up and deliver back to my…
Car picked up and deliver back to my door, very convenient and a good personal service
Alan Leslie, East kilbride
A great company with great service!
A great company with great service!
We used Fixter for an MoT on our van. Everything went really smoothly. They contacted us to let us know when they were going to arrive, collected the van from its parking space and returned it a couple of hours later with an MoT.
Overall, very pleased! It saved all the hassle of taking time off work to take the van to a garage ourselves.
Samuel Billmore, London
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Everything went as clockwork
Everything went as clockwork, my Tiguan was picked up on time by a very polite man and was back 4 hours later after having had its first MOT and a full service. I asked for a garage stamp as it is a lease car and the leasing company requires this, it was provided with no fuss. I googled the garage that did the work and they had very good reviews, so I felt confident that the work was done to a reasonable standard. I've seen other negative reviews, which did make me nervous, but mine is a fairly new car, still under warranty, so I wouldn't have expected any issues.
Robert Kearney, Surbiton
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
I was unsure as it sounded to good to be true but in the end.....
I received a fantastic service. Exactly as they promised it. They picked up my car for free and re-delivered it after a few hours.
Everything was spot on and I was extremely happy with the process. I also got a voucher to use next time and I will definitely recommend this service to my friends
Nicola Carnelutti, London
Great service.
Great service.
Eric Fisher, Southampton
Seamless experience
Seamless experience. They got my car delivered and provided mot all in couple of hours. No additional costs.
Ivan Trbovic, London
Super Convenient!!
I was sceptical at the beginning because of some negative reviews however I trusted my gut. Fixter is super convenient!! i barely had to lift a finger. my only critic would be the garage collected the car a lot later then agreed. I had to take time off work for that and it wasn't communicated. other then that a perfect service 10/10 and will definitely be using again next year
Danny Little, Marlow
Efficient & friendly
Fast , efficient and friendly
Robert Macmaster, London
Car picked up and deliver back to my…
Car picked up and deliver back to my door, very convenient and a good personal service
Alan Leslie, East kilbride
A great company with great service!
A great company with great service!
We used Fixter for an MoT on our van. Everything went really smoothly. They contacted us to let us know when they were going to arrive, collected the van from its parking space and returned it a couple of hours later with an MoT.
Overall, very pleased! It saved all the hassle of taking time off work to take the van to a garage ourselves.
Samuel Billmore, London
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Everything went as clockwork
Everything went as clockwork, my Tiguan was picked up on time by a very polite man and was back 4 hours later after having had its first MOT and a full service. I asked for a garage stamp as it is a lease car and the leasing company requires this, it was provided with no fuss. I googled the garage that did the work and they had very good reviews, so I felt confident that the work was done to a reasonable standard. I've seen other negative reviews, which did make me nervous, but mine is a fairly new car, still under warranty, so I wouldn't have expected any issues.
Robert Kearney, Surbiton
Use Fixter every time
On time, well organised, work completed, polite efficient well priced
Richard Hulf, St. Albans
I was unsure as it sounded to good to be true but in the end.....
I received a fantastic service. Exactly as they promised it. They picked up my car for free and re-delivered it after a few hours.
Everything was spot on and I was extremely happy with the process. I also got a voucher to use next time and I will definitely recommend this service to my friends
Nicola Carnelutti, London
Great service.
Great service.
Eric Fisher, Southampton
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