Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Good company
Quick and easy to deal with. Straight forward communications, no delays and no excuses. Love it.
Will definitely use them again.
Kostas Vasiljevas, London
Efficient, cost effective and convenient
Efficient, cost effective and convenient solution for MOT services. As easy as ordering a pizza😊. Fixter team even negotiated additional minor work for free. Will surely recommend this t my friends
Ali Syed, Kenley
No hassle
No hassle. Car picked up and delivered as planned.
Georgiana Crocker-White, London
Very happy with service
Very happy with service, customer service answered all questions promptly and arrange for someone to pick up car/ bring back which was very useful indeed. Cheers!
Lorraine Peacock, London
Great service.
Great service.
Eric Fisher, Southampton
Happy chappy
Work was good price but goes back in on 4/01/24 for more work.
Malcolm Christie, Glasgow
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Quick
Quick. Reliable and cheap
Rikesh Patel, Orpington
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Good company
Quick and easy to deal with. Straight forward communications, no delays and no excuses. Love it.
Will definitely use them again.
Kostas Vasiljevas, London
Efficient, cost effective and convenient
Efficient, cost effective and convenient solution for MOT services. As easy as ordering a pizza😊. Fixter team even negotiated additional minor work for free. Will surely recommend this t my friends
Ali Syed, Kenley
No hassle
No hassle. Car picked up and delivered as planned.
Georgiana Crocker-White, London
Very happy with service
Very happy with service, customer service answered all questions promptly and arrange for someone to pick up car/ bring back which was very useful indeed. Cheers!
Lorraine Peacock, London
Great service.
Great service.
Eric Fisher, Southampton
Happy chappy
Work was good price but goes back in on 4/01/24 for more work.
Malcolm Christie, Glasgow
Everything went to plan.
Everything went to plan.
Glenys Johns, Oldbury
Quick
Quick. Reliable and cheap
Rikesh Patel, Orpington
Some garage communication hiccups, great customer service from Fixter
Update: following the review, Fixter reached out and confirmed that the oil was indeed changed.
Original review:
I booked an oil change at a local garage. The vehicle pick up process was seamless, the driver was there on time, I handed over and confirmed the services to be performed, I have also given the service book for the oil change to be recorded.
The driver called me several hours later to confirm the drop off and arrived as agreed. To my surprise, he handed me a new MOT certificate (that was not overdue and I have not ordered) and the service book without any new entries.
I contacted customer service requesting the proof of work that I ordered being done (confirmation of the oil change from the garage) and while the customer service agent was very helpful, I have never received it. So I don't know what work (apart from the MOT that I hadn't ordered) was actually done and I will need to do it again, defeating the purpose of the entire undertaking. I am going to ask for a refund either from Fixter or credit card provider.
Tomasz Musielak, London
Easy, quick and efficient
Easy booking process, car was collected and returned on time, competitive pricing. Would use again!
Ileana Jegorova, Dagenham
Good company
Quick and easy to deal with. Straight forward communications, no delays and no excuses. Love it.
Will definitely use them again.
Kostas Vasiljevas, London
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