Since start of COVID-19, we have implemented procedures to ensure safety of our customers and staff. In order to understand how the current COVID-19 crisis may have affected our customers’ views of our service, we conducted the following survey.
We have received 202 responses in total, and the survey reveals that:
94% of Fixter customers value essential services more now than before the crisis
89% think it’s important to keep their car in good condition during the crisis
87% of customers believe that independent garages have risen to the challenge and introduced appropriate measures
99% believe NHS staff and other key workers should be given special discounts for car maintenance
68% of customers trust local garages more than before the crisis
![Fixter survey essential services](https://www.fixter.co.uk/blog/wp-content/uploads/2020/03/Screenshot-2020-04-01-at-09.35.52-300x137.png)
![Fixter survey local garages](https://www.fixter.co.uk/blog/wp-content/uploads/2020/03/Screenshot-2020-04-01-at-09.36.13-300x126.png)
![Fixter survey local garages risen](https://www.fixter.co.uk/blog/wp-content/uploads/2020/03/Screenshot-2020-04-01-at-09.36.23-300x139.png)
![](https://www.fixter.co.uk/blog/wp-content/uploads/2020/03/Screenshot-2020-04-01-at-09.36.42-300x135.png)
![NHS garage discount](https://www.fixter.co.uk/blog/wp-content/uploads/2020/03/Screenshot-2020-04-01-at-09.37.08-300x137.png)